Previous incidents

Update as of 4:00PM EST: A fix has been implemented and we are closely monitoring the situation to ensure continued stability. Our teams remain engaged, and we will provide further updates as needed.

Our telecom partner, Vitelity, is currently experiencing inbound and outbound call failures, which is causing patients to receive multiple 7-day reminder calls in succession with no response when they answer.

Vitelity’s teams are actively investigating and working to resolve the issue. We will...

Incident Update:
01/13/2025 11:15 AM ET

Incident Date:
01/09/2025 08:38 AM ET

Issue:
Eligibility functionality was not working for TriZetto clients.

Impact:
TriZetto clients were unable to verify eligibility through the EHR platform.

Resolution:
The issue has now been resolved. Eligibility functionality for TriZetto clients has been fully restored.

Current Status:
The system is operational, and clients can verify eligibility without any issues.

Next Steps:
We will continue monitoring th...