Previous incidents

May 2024
May 28, 2024
1 incident

Scheduler Exception Functionality and Print Appointment View

Resolved May 28 at 10:44am EDT

Update as of 2:33 PM:
We are delighted to announce that the Scheduler Exceptions and Print Appointment View functions have now been fully resolved. Both functionalities are now performing as expected.

We appreciate your patience and understanding while we worked through these issues. Should you have any further questions or need assistance, please do not hesitate to reach out.

May 15, 2024
1 incident

TSYS Transactions

Resolved May 15 at 09:03am EDT

Update as of 12:15 PM EST:
We have received notification from TSYS that the issue should now be resolved, and clients should be able to process again using the TSYS / WRS integration. Please let us know if you continue to experience transactions failing.

As of 8:00 AM EST
Payment transactions through TSYS Transaction Central (TC) are currently down due to a TSYS outage. TSYS engineers are working to resolve this issue as quickly as possible.

In the meantime, any TSYS clients experie...

April 2024
Apr 04, 2024
1 incident

Controlled E-Prescribing Service Issue

Resolved Apr 04 at 02:19pm EDT

Update as of 2:54 PM: MDToolbox servers are working again as normal. They will continue to investigate root cause and changes that can be made to prevent it in the future. Thank you for your patience.

We are experiencing issues with our e-prescribing services for controlled drugs due to MDToolbox server problems. This may cause errors or slowness in the system.

Affected Users: E-prescribers.

Status: MDToolbox Engineers are working on fixing the issue. We'll update you soon.


March 2024
Mar 27, 2024
1 incident

Bulk Sign Notes Functionality

Resolved Mar 27 at 02:46pm EDT

We've identified a critical issue with the Bulk Sign Notes functionality. As a precaution, we've temporarily disabled the Bulk Sign Notes feature to avoid any further issues as we work on a permanent solution. We understand the inconvenience this may cause and sincerely appreciate your patience and cooperation as we work to resolve this matter.

Resolved on April 2, 2024.

Mar 26, 2024
1 incident

Temporary Issue with SMS

Resolved Mar 26 at 08:53am EDT

All system-generated SMS messages, including 2FA codes and appointment reminders, are not sent to EHR users and patients. Our SMS provider has identified the primary cause, taken remediating action and are beginning to see recovery from this incident with queued messages beginning to be sent. In the meantime, kindly select option to receive codes via email. We anticipate providing a further update in 1 hour or as soon as we have more details to share.