Incident Update:
01/13/2025 11:15 AM ET

Incident Date:
01/09/2025 08:38 AM ET

Issue:
Eligibility functionality was not working for TriZetto clients.

Impact:
TriZetto clients were unable to verify eligibility through the EHR platform.

Resolution:
The issue has now been resolved. Eligibility functionality for TriZetto clients has been fully restored.

Current Status:
The system is operational, and clients can verify eligibility without any issues.

Next Steps:
We will continue monitoring the system to ensure stability and prevent recurrence. If you experience any related issues, please contact accountmanagement@wrshealth.com immediately.