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Temporary Issue with SMS

Mar 26 at 08:53am EDT
Affected services
Patient Portal

Mar 26 at 08:53am EDT

All system-generated SMS messages, including 2FA codes and appointment reminders, are not sent to EHR users and patients. Our SMS provider has identified the primary cause, taken remediating action and are beginning to see recovery from this incident with queued messages beginning to be sent. In the meantime, kindly select option to receive codes via email. We anticipate providing a further update in 1 hour or as soon as we have more details to share.