Incidents reported on status page for WRSHealth https://status.wrshealth.com/ https://d1lppblt9t2x15.cloudfront.net/logos/f5a5d3b130912bb41abf755598ad07d4.png https://status.wrshealth.com/ en https://status.wrshealth.com/incident/581919 Tue, 27 May 2025 17:57:00 -0000 https://status.wrshealth.com/incident/581919#73aaaccc229813fb7acaa85e3569b5f265d02f589bab2659dff8e497836db1b3 System Status Update – All Systems Restored On the evening of May 26, our systems experienced a Denial of Service (DoS) attack. To protect your data and maintain system integrity, we proactively disabled certain functions to prevent the issue from propagating. As of today, all affected system functionalities have been fully restored. Resolved Functions: Add New Outgoing Referral Add and Edit Resource Pages Referrals Tab Practice Websites We apologize for the disruption and appreciate your patience as we worked to resolve the issue. https://status.wrshealth.com/incident/581919 Tue, 27 May 2025 17:57:00 -0000 https://status.wrshealth.com/incident/581919#73aaaccc229813fb7acaa85e3569b5f265d02f589bab2659dff8e497836db1b3 System Status Update – All Systems Restored On the evening of May 26, our systems experienced a Denial of Service (DoS) attack. To protect your data and maintain system integrity, we proactively disabled certain functions to prevent the issue from propagating. As of today, all affected system functionalities have been fully restored. Resolved Functions: Add New Outgoing Referral Add and Edit Resource Pages Referrals Tab Practice Websites We apologize for the disruption and appreciate your patience as we worked to resolve the issue. https://status.wrshealth.com/incident/581919 Tue, 27 May 2025 17:57:00 -0000 https://status.wrshealth.com/incident/581919#73aaaccc229813fb7acaa85e3569b5f265d02f589bab2659dff8e497836db1b3 System Status Update – All Systems Restored On the evening of May 26, our systems experienced a Denial of Service (DoS) attack. To protect your data and maintain system integrity, we proactively disabled certain functions to prevent the issue from propagating. As of today, all affected system functionalities have been fully restored. Resolved Functions: Add New Outgoing Referral Add and Edit Resource Pages Referrals Tab Practice Websites We apologize for the disruption and appreciate your patience as we worked to resolve the issue. https://status.wrshealth.com/incident/519540 Wed, 26 Feb 2025 15:06:00 -0000 https://status.wrshealth.com/incident/519540#57fe134c0607a7f33c84382cd8bfd50d5ec67f3c73d44c6eab1d1c0969810066 Update as of 4:00PM EST: A fix has been implemented and we are closely monitoring the situation to ensure continued stability. Our teams remain engaged, and we will provide further updates as needed. Our telecom partner, Vitelity, is currently experiencing inbound and outbound call failures, which is causing patients to receive multiple 7-day reminder calls in succession with no response when they answer. Vitelity’s teams are actively investigating and working to resolve the issue. We will provide updates as progress is made. We appreciate your patience and understanding. Please reach out if you continue to experience any issues. https://status.wrshealth.com/incident/493408 Thu, 09 Jan 2025 18:38:00 -0000 https://status.wrshealth.com/incident/493408#8af54ed05c1e719c62e69d9fe0b80b9cfb46f201f588d9ce22956a1c3096f3ec Incident Update: 01/13/2025 11:15 AM ET Incident Date: 01/09/2025 08:38 AM ET Issue: Eligibility functionality was not working for TriZetto clients. Impact: TriZetto clients were unable to verify eligibility through the EHR platform. Resolution: The issue has now been resolved. Eligibility functionality for TriZetto clients has been fully restored. Current Status: The system is operational, and clients can verify eligibility without any issues. Next Steps: We will continue monitoring the system to ensure stability and prevent recurrence. If you experience any related issues, please contact accountmanagement@wrshealth.com immediately. https://status.wrshealth.com/incident/435257 Thu, 26 Sep 2024 16:18:00 -0000 https://status.wrshealth.com/incident/435257#cbd99641b769c99e214098cd979eef7e80eb462c5c78b55e175bcccd7d4aa0c9 RESOLVED AS OF 2:30 PM ET. Impact: Clients unable to process payments due to external DNS issues We are currently experiencing a GPI payment processing outage. The issue is related to an external problem with UltraDNS, which is causing intermittent timeouts and latency across multiple platforms, including OpenEdge, Transaction Central, and others. Current Status: GPI's technical teams are actively engaged and working to mitigate the issue. However, since the root cause is external to GPI and tied to UltraDNS, we are awaiting further updates from their side on a resolution. Next Steps: We are in close communication with GPI and will provide further updates as soon as we have more information. There is currently no ETA for resolution. Thank you for your patience as we work through this issue. https://status.wrshealth.com/incident/375925 Tue, 28 May 2024 14:44:00 -0000 https://status.wrshealth.com/incident/375925#4b74a989c8b8fc72fa42f2f6e4349134b6f610f4b6c90569d3f63107ed58d723 Update as of 2:33 PM: We are delighted to announce that the Scheduler Exceptions and Print Appointment View functions have now been fully resolved. Both functionalities are now performing as expected. We appreciate your patience and understanding while we worked through these issues. Should you have any further questions or need assistance, please do not hesitate to reach out. https://status.wrshealth.com/incident/369743 Wed, 15 May 2024 13:03:00 -0000 https://status.wrshealth.com/incident/369743#80f9ed9847b1a2bc8688b7453c42c5de40b46135ff41df7a1d8917d1101883ad Update as of 12:15 PM EST: We have received notification from TSYS that the issue should now be resolved, and clients should be able to process again using the TSYS / WRS integration. Please let us know if you continue to experience transactions failing. As of 8:00 AM EST Payment transactions through TSYS Transaction Central (TC) are currently down due to a TSYS outage. TSYS engineers are working to resolve this issue as quickly as possible. In the meantime, any TSYS clients experiencing issues on Transaction Central (TC) can access TC directly to process cards. However, they will have to update patient accounts manually in WRS Health for any transactions processed directly on the TC gateway. Access the reference guide on running transactions in TC by clicking the link below: https://tinyurl.com/TCClassicQRC We apologize for any inconvenience this may cause and appreciate your patience. Please check back for further updates. https://status.wrshealth.com/incident/350944 Thu, 04 Apr 2024 18:19:00 -0000 https://status.wrshealth.com/incident/350944#8a5ef6e636ea24d75dbd39e490a0bc5e08a9e9c38d4113b46744f85f4eb6e249 Update as of 2:54 PM: MDToolbox servers are working again as normal. They will continue to investigate root cause and changes that can be made to prevent it in the future. Thank you for your patience. We are experiencing issues with our e-prescribing services for controlled drugs due to MDToolbox server problems. This may cause errors or slowness in the system. Affected Users: E-prescribers. Status: MDToolbox Engineers are working on fixing the issue. We'll update you soon. Recommendation: If possible, delay prescribing controlled substances or use alternative methods where legal. We apologize for the inconvenience and appreciate your patience. https://status.wrshealth.com/incident/346998 Wed, 27 Mar 2024 18:46:00 -0000 https://status.wrshealth.com/incident/346998#7dc240f112a6207d183cee70d8f133e0d8efa1597426c3c55deeb221bb4b4c53 We've identified a critical issue with the Bulk Sign Notes functionality. As a precaution, we've temporarily disabled the Bulk Sign Notes feature to avoid any further issues as we work on a permanent solution. We understand the inconvenience this may cause and sincerely appreciate your patience and cooperation as we work to resolve this matter. Resolved on April 2, 2024. https://status.wrshealth.com/incident/346311 Tue, 26 Mar 2024 12:53:00 -0000 https://status.wrshealth.com/incident/346311#c19c8c04f4b865bf922dcbd1ed145999bac5add691fee531d414a854d35b0827 All system-generated SMS messages, including 2FA codes and appointment reminders, are not sent to EHR users and patients. Our SMS provider has identified the primary cause, taken remediating action and are beginning to see recovery from this incident with queued messages beginning to be sent. In the meantime, kindly select option to receive codes via email. We anticipate providing a further update in 1 hour or as soon as we have more details to share. https://status.wrshealth.com/incident/346311 Tue, 26 Mar 2024 12:53:00 -0000 https://status.wrshealth.com/incident/346311#c19c8c04f4b865bf922dcbd1ed145999bac5add691fee531d414a854d35b0827 All system-generated SMS messages, including 2FA codes and appointment reminders, are not sent to EHR users and patients. Our SMS provider has identified the primary cause, taken remediating action and are beginning to see recovery from this incident with queued messages beginning to be sent. In the meantime, kindly select option to receive codes via email. We anticipate providing a further update in 1 hour or as soon as we have more details to share.